In response to the previously reported “Binance user loses millions of dollars in theft” incident, Binance publicly addressed the parties involved on social media.
Regarding the accusations made by the victims, Binance emphasized that they were not aware of the malicious AGGR plugin prior to the incident, nor did they realize the security threat it posed.
Furthermore, in response to the criticism of slow processing speed, Binance’s security customer service had already processed the victim’s account freeze request within 1 minute and 19 seconds. However, due to over 1600 trading pairs and more than 8000 transactions involved, Binance’s security risk control team needed time to extract data for investigation. After ensuring the suspected accounts were frozen, Binance immediately contacted other platforms for cross-platform fund freezing.
Binance stated that the main reason for the victims’ asset loss was due to their personal devices being hacked, therefore compensation was not possible. As for the platform’s future optimization, Binance mentioned that they would implement multiple security improvement measures, including enhancing the security of login status storage and backend verification, and strengthening abnormal transaction detection.
Additionally, Binance recommended users to only install the official Binance App, access the Binance website using browsers without plugins, and log out of the application promptly to avoid leaking login status.