Regarding the recent security incidents involving multiple customer accounts on the OKX exchange, the official OKX announcement was finally released today to provide clarification.
Firstly, OKX Exchange emphasizes that the platform does not evade responsibility, and all issues related to affected users have been or are being satisfactorily resolved, adhering to the principle of compensating for customer losses due to its own reasons. At the same time, OKX also explains that this incident is unrelated to the choice of Google Authenticator or SMS verification. It has been verified that someone forged judicial investigation documents to obtain information from individual customers, deceiving the platform and stealing assets from the victims. There have been no new cases of user account theft or information leakage since.
OKX states that the matter is currently under investigation by judicial authorities, and specific details cannot be disclosed. Following this incident, OKX has further optimized the process of judicial cooperation, introduced verification mechanisms, enhanced the security level of AI facial recognition, and will introduce an expiration mechanism for certified addresses in the address book to prevent such incidents from happening again.
In addition, there are speculations within the community that this incident may involve internal employees of the OKX exchange, and it is recommended that the official conduct a thorough investigation. In response to this, OKX CEO Xu Mingxing stated: